In October of 2019, we discovered that phone calls were made to Members CU members from someone posing as a Members CU representative. The fraudster spoofed our toll-free number to make it look like a legitimate phone call and claimed they were part of our fraud department. They asked for information that allowed them to access the member’s account online. In light of these events we want to remind you:
- Members CU will NEVER call or text you and ask for your debit card or cash card number, or the PIN or CVV. If a fraudster obtains this information they can use it to make purchases online.
- Members CU will NEVER call or text you ask for your member number, account number or full social security information. This information can also be used to access your accounts or open up other accounts in your name.
- Members CU will NEVER call or text you and ask you to provide your password or secure access code to access your account using MEMCU Online and MEMCU Mobile.
Always monitor your accounts and if you see any fraudulent transactions please notify Members CU right away. Make sure you are using a unique login ID for your online and mobile accounts and select a strong password. If you are using your member number as your login ID, MCU recommends that you change it to something more unique. If you have any concerns about your account please call 800-951-8000.